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Technical Assistance

Browsers

A Web browser is a software program that helps you retrieve and view documents from the Internet. While the T. Rowe Price Web site is compatible with most Web browsers, the following Web browsers are recommended based on your operating system.

Windows:

  • Microsoft Internet Explorer 6.0 or higher – Download and install the most recent Internet Explorer version.
  • Mozilla Firefox 1.5 or higher – Download and install the most recent Firefox version.
  • America Online 9.0 or higher – To upgrade to the most recent version of America Online, go to AOL Keyword: Upgrade.

Macintosh:

  • Safari 2.0 or higher – To upgrade Safari, select Download Updates from the Apple menu and follow the prompts to install any available Safari updates.
    NOTE: Some Macintosh OS versions may not support a Safari version that is compatible with the T. Rowe Price Web site.
  • Mozilla Firefox 1.5 or higher – Download and install the most recent Firefox version.
  • America Online 9.0 or higher – To upgrade to the most recent version of America Online, go to AOL Keyword: Upgrade.

The T. Rowe Price Web site is best viewed at a screen resolution of 1024 x 768 or higher. Most computer systems today are capable of displaying this resolution. Please see your computer operating system manual for more details about changing this setting.

In order to better view Web pages, many browsers allow you to adjust the size of the font displayed. Consult the Help menu option within your browser for specific instructions.

Security and supporting software

To ensure a high level of security for our shareholders, we require a browser that uses 128-bit encryption. This level of encryption is one of the strongest levels of encryption currently available to U.S. and Canadian citizens. T. Rowe Price requires the 128-bit encryption to ensure the safety of your account data, and it is supported by most current browsers. The recommended browsers above all support 128-bit encryption with no modification.

Additionally, there are sections of our Web site that may require browser plug-in and supporting software. While the majority of the Web site does not require plug-ins, the following software is recommended to ensure the best experience on the site.

Additional technical support

If you require immediate assistance, please contact our technical support on: 410-345-4400, or via e-mail at: onlinehelp@troweprice.com.